Area Manager - Operations - Hongs Operations Support - 3

Key Responsibilities: • Business Performance & Revenue Growth • Deliver zonal revenue targets • Drive profitable store count growth and monitor EBIDTA performance. • Collaborate with marketing and supply chain to optimize product mix and pricing. • Operational Excellence • Ensure consistent execution of SOPs across stores. • Monitor and improve store-level KPIs including PSPD, attachment rates, and daypart performance. • Guest Experience • Drive NPS improvement initiatives to enhance guest delight. • Implement feedback mechanisms and corrective actions for service gaps. • Cross-Functional Collaboration • Work closely with Supply Chain, Marketing, and Training teams to deliver business goals. • Support training rollouts and succession planning initiatives for store teams.