Executive

Essential Functions • Provides high quality customer service in resolving queries of client customers by obtaining, analyzing and verifying the accuracy of their queries or funding transactions in a timely manner. • Provides inbound phone support on various Product lines. • Initiates required action for response to customer service requests for claims status/inquiries and communicates changes to the appropriate departments. • Ensures and provides quality service to while administering their account. • Participates and provides expertise as a member of the funding departmental team to ensure continuous process improvement initiatives are met. • Additional tasks/ responsibilities may be added from time to time or as the client &/or business need arises Essential Functions • Provides high quality customer service in resolving queries of client customers by obtaining, analyzing and verifying the accuracy of their queries or funding transactions in a timely manner. • Provides inbound phone support on various Product lines. • Initiates required action for response to customer service requests for claims status/inquiries and communicates changes to the appropriate departments. • Ensures and provides quality service to while administering their account. • Participates and provides expertise as a member of the funding departmental team to ensure continuous process improvement initiatives are met. • Additional tasks/ responsibilities may be added from time to time or as the client &/or business need arises Education Requirements Graduate English Speaking, college graduate in any field, customer service representative with minimum of 1 year of BPO experience Good Computer navigation and keyboarding skills Excellent verbal and written English skills Excellent analytical skills Ability to turn around within defined timelines Education and Certification Requirements