Annuity BO PHS

• Process performance – as per agreed KPIs • Quality and productivity Improvement • Customer Satisfaction • Level of subject matter expertise • Process minimum transaction to sustain process knowledge • Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements. • Provide coaching and feedback to team members to enable them to improve their performance. • Assist new hires such that they are productive on the floor in the shortest possible time frame. • Handle escalations. • Provide inputs on process and system to the team members. • Client Interaction, where required at the level of Supervisors. • Ensure compliance with internal policies and procedures, external regulations and information security standards. Graduate