Manager WFM Dialer

• Responsible for daily management of the phone system including but not limited to list management, creating and tracking adherence metrics, planning and scheduling of short and long-term staffing in the call center • This role will also be providing compliance guidance when running outbound campaigns • Responsible for all aspects of campaign management and strategy. As a Dialer Operations will use cutting-edge technology to monitor, analyze, and take action to achieve penetration goals • Ensure adequate staffing levels and minimize organizational risks. • Perform daily uploads, downloads, and importing • Ensure and document outbound dialer activity • Analyze dialer-output data to identify potential problems and issues • Run payment report regularly • Create and update dialing campaigns filter, list strategies, and reports • Monitor and adjust the performance of the dialer systems • Responsible for all aspects of the call center technology platform including conversational IVR, cloud-based contact center solutions, workforce management, and outbound dialing/campaign management • Responsible for team member schedules to endure all intervals during business hours are staffed to support expected call volumes • Configuration of new campaigns: creation, user profiles, worksheets, etc • Provide guidance on compliance awareness such as DNC, States laws, TCPA (Cells Phones), GDPR, FDCPA, other Federal Laws, California Privacy Act, etc. • Support various contact types; Independent Business (Result of OB call), OB, Auto Dial, SMS Core Responsibilities • Responsible for daily management of the phone system including but not limited to list management, creating and tracking adherence metrics, planning and scheduling of short and long-term staffing in the call center • This role will also be providing compliance guidance when running outbound campaigns • Responsible for all aspects of campaign management and strategy. As a Dialer Operations will use cutting-edge technology to monitor, analyze, and take action to achieve penetration goals • Ensure adequate staffing levels and minimize organizational risks. • Perform daily uploads, downloads, and importing • Ensure and document outbound dialer activity • Analyze dialer-output data to identify potential problems and issues • Run payment report regularly • Create and update dialing campaigns filter, list strategies, and reports • Monitor and adjust the performance of the dialer systems • Responsible for all aspects of the call center technology platform including conversational IVR, cloud-based contact center solutions, workforce management, and outbound dialing/campaign management • Responsible for team member schedules to endure all intervals during business hours are staffed to support expected call volumes • Configuration of new campaigns: creation, user profiles, worksheets, etc • Provide guidance on compliance awareness such as DNC, States laws, TCPA (Cells Phones), GDPR, FDCPA, other Federal Laws, California Privacy Act, etc. • Support various contact types; Independent Business (Result of OB call), OB, Auto Dial, SMS Any Graduate