Lead ServiceNow Developer

Key Responsibilities • Lead and mentor a team of ServiceNow developers, enforcing best practices in development, configuration, and integrations. • Define and execute the ServiceNow development strategy aligned with organizational goals. • Design, develop, and deploy ServiceNow applications, workflows, service catalogs, and integrations. • Provide technical leadership across modules such as ITSM, ITOM, HRSD, SecOps, and custom applications. • Drive platform governance including coding standards, security controls, and design frameworks. • Collaborate with business stakeholders to gather requirements and translate them into scalable solutions. • Lead complex integrations using REST, SOAP, APIs, LDAP, and MID Server. • Implement automation and advanced workflows leveraging ServiceNow best practices and emerging capabilities (AI/ML). • Ensure alignment with ITIL processes, compliance standards, and enterprise security policies. • Support platform operations including upgrades, patching, performance optimization, and stability. • Partner with Transformation and Operations teams for continuous service improvement and platform lifecycle management. ServiceNow Development Lead Required Skills & Qualifications: Technical Expertise • Strong experience in JavaScript, Glide API, AngularJS, HTML, CSS • Deep knowledge of at least two ServiceNow modules: ITSM, HRSD, IRM, or SecOps • Good understanding of CMDB, ITOM, CSM, and custom application development • Proven experience in ServiceNow architecture design and enterprise integrations • Exposure to CI/CD pipelines, DevOps practices, and Agile/Scrum methodologies Experience & Education • Bachelor’s or master’s degree in computer science, IT, or related field • 9+ years of ServiceNow experience, with significant hands-on expertise in ServiceNow development and team leadership • Proven track record of delivering large-scale ServiceNow implementations Key Competencies • Strong leadership and mentoring skills. • Solution-oriented mindset with architectural thinking. • Excellent stakeholder communication and collaboration skills. • Ability to drive innovation and platform adoption. Certifications • ServiceNow Certified System Administrator (CSA) – Mandatory • Certified Application Developer (CAD) – Preferred • Certified Implementation Specialist (CIS) – Good to Have