WorkboxIn

Senior Executive

EXL · Noida, Uttar Pradesh · Full-time

We are seeking a detail‑oriented Senior Executive to join our Workers Compensation line of business within the IMU Insurance P&C team. The role involves reviewing and validating claim documents, updating claim information per established procedures, and ensuring all transactions are processed accurately and efficiently while meeting productivity and quality targets. • Review and identify different types of claim‑related documents. • Verify and update claim information according to set requirements and procedures. • Research and gather Workers Compensation claim data from internal and external sources. • Process transactions in compliance with desktop procedures and company policies. • Achieve individual productivity and quality goals on a daily basis. • Integrate procedural changes into daily workflow promptly. • Provide quality reviews to ensure accuracy of claim entries when required. • Maintain compliance with regulatory and internal audit standards. • Collaborate with team members and other departments to resolve claim issues. • Escalate complex or high‑risk claims to senior management as needed. • Bachelor’s degree in Business, Finance, Insurance, or related field. • 2–4 years of experience in insurance claims processing, preferably Workers Compensation. • Basic experience in reviewing documents and validating information. • Proficiency with claim management systems and Microsoft Office suite. • Strong attention to detail and analytical skills. • Ability to meet defined productivity and quality metrics. • Excellent written and verbal communication skills. • Knowledge of Workers Compensation regulations and procedures. • Adaptability to procedural changes and continuous improvement initiatives. • Team‑oriented mindset with a proactive problem‑solving approach.