Assistant Manager

Employee Related: • Manage teams and ensure that individual / team / process targets are met • Provide feedback to associates and prepare development plans for them • Motivate team members and demonstrate positive retention of talent Assist new hires in shortening their learning curve Operational Delivery: • Ensure optimum staffing as required for meeting KPIs / SLAs / process metrics • Facilitate the achievement of desired KPIs as per contract • Maintain operational data (attendance, performance data, etc) and ensure that there are no open items on these deliverables • Manage work allocation as per TAT and highlight any peaks / dips in volumes, performance, etc to stakeholders Ensure accurate and timely reporting Client Related: • Devise, drive and deliver value adding projects / initiatives to the business • Facilitate corrective and preventive action to address any gaps / leakages / issues or concerns raised by the business • Maintain seamless flow of communication with all key stakeholders • Maintain required documentation and audit trails for compliance requirements • Run spot audits for adherence with the above Work as P&C domain expert for clients and business Employer Related: • Ensure compliance with internal policies and procedures, external regulations and information security standards • Ensure timely reporting of data (P4P, LWP, etc) Collect and provide data required for audit requirements • Process SLA management • People management • Client management Bachelor's Degree or 10+2+3