Engineer-Cloud & Infra Engineering

Area(s) of responsibility Job Title: Azure & OVH Cloud L2 Support Engineer Key Responsibilities • Incident & Request Management • Investigate and resolve incidents, service requests, and alerts escalated from L1 support teams within agreed SLAs. • Cloud Operations Support • Manage and support Azure and OVH Cloud resources, including Virtual Machines, Compute Services, Storage, Networking, Identity, Backup, and Monitoring services. • Technical Troubleshooting • Diagnose and resolve issues related to cloud infrastructure, operating systems, network connectivity, user access, application availability, and platform performance. • Monitoring & Health Checks • Monitor cloud environments using Azure Monitor, Log Analytics, OVH monitoring tools, and third-party monitoring platforms to identify and address issues proactively. • Access & Identity Management • Support user provisioning, access control, Azure AD/Entra ID administration, role-based access control (RBAC), and authentication-related issues. • Change & Release Support • Implement approved infrastructure changes, system updates, patch management activities, and cloud configuration modifications. • Service Improvement • Identify recurring issues, recommend operational improvements, and collaborate with L3 engineers for permanent resolutions. • Documentation & Knowledge Management • Create and maintain SOPs, troubleshooting guides, knowledge base articles, and operational runbooks. • Customer & Stakeholder Communication • Provide regular updates to users and stakeholders regarding incident status, resolutions, and service performance. • Collaboration & Escalation • Work closely with L1 teams, L3 engineers, cloud architects, and vendor support teams to resolve complex issues efficiently. Required Qualifications • Bachelor's Degree in Computer Science, Information Technology, or related field. • 3+ years of experience in Infrastructure Support or Cloud Operations. Preferred Certifications • Microsoft Certified: Azure Administrator Associate (AZ-104) • Microsoft Certified: Azure Fundamentals (AZ-900) • OVH Cloud Certifications (Preferred) • ITIL Foundation Certification • Microsoft Security, Compliance, and Identity Fundamentals (SC-900)