SHARED SERVICES - Oracle Fusion HCM Operations & Support

1. Oracle Fusion HCM Operations & Support • Act as the primary SME for Oracle Fusion HCM across all modules. • Manage end-to-end issue triage, troubleshooting, incident resolution, and escalation. • Monitor integrations, batch jobs, OIC, HDL, SFTP transfers, and system interfaces. • Manage user access, roles, permissions, user provisioning, and security governance. • Ensure compliance with incident management SLAs and maintain high system availability. • Conduct root cause analysis (RCA) for recurring and critical issues. • Coordinate with Oracle Support, implementation partners, and IT teams for system resolution. • Maintain system health monitoring processes and proactively identify risks. 2. Stakeholder Management & Business Requirements Governance • Act as the single point of contact (SPOC) between HR Operations and HR Technology teams. • Facilitate requirement gathering sessions with HR process owners. • Maintain and govern centralized requirements and enhancement trackers. • Translate business requirements into detailed Business Requirement Documents (BRDs). • Ensure proper prioritization, approvals, and governance of all technology enhancement requests. • Publish regular status reports on requirements, projects, and system enhancements. • Drive stakeholder communication and ensure timely response to queries and requests. 3. Oracle Quarterly Release & Compliance Management • Review Oracle quarterly release notes and assess business impact. • Recommend feature adoption and opt-in/opt-out decisions. • Coordinate UAT, regression testing, and production readiness activities. • Manage pre- and post-instance refresh activities. • Maintain Fusion SOPs, user guides, and process documentation. • Support internal and external audits through timely provision of logs, reports, and evidence. • Ensure maker-checker controls and documentation are audit-ready at all times. • Update training materials and knowledge repositories following releases. 4. HR Process Analysis & Digital Transformation • Analyze end-to-end HR processes including: • Employee Onboarding • Payroll Administration • Leave Management • Background Verification • Employee Data Management • Exit & Full and Final Settlement • Compliance Processes • Conduct process mapping and gap analysis exercises. • Identify bottlenecks, manual interventions, control gaps, and opportunities for automation. • Drive system-driven improvements through workflow redesign, configuration changes, and integration enhancements. • Facilitate Design Thinking workshops to identify pain points and innovative solutions. • Quantify business improvements through productivity, accuracy, and turnaround time metrics. 5. AI, Automation & Agentic AI Enablement • Identify opportunities to automate HR operational processes. • Develop AI solution assessments and business cases. • Drive implementation of automation solutions using: • Power Automate • Oracle Fusion capabilities • Digital workflows • Conversational AI solutions • Collaborate with IT teams on AI solution design and deployment. • Evaluate and pilot Agentic AI use cases such as: • Intelligent case routing • Automated classification • Predictive analytics • Compliance monitoring • Employee query automation • Measure business impact of automation initiatives through effort savings and quality improvements. • Build AI awareness and capability within HR Operations teams. 6. Reporting, Analytics & Decision Support • Maintain enterprise-level HR reports and dashboards. • Develop OTBI, BI Publisher, Power BI, and other analytical reporting solutions. • Conduct periodic data audits and reconciliation exercises. • Drive data accuracy and data governance initiatives. • Publish management dashboards for HR leadership, business teams, and Finance. • Develop actionable insights to improve HR performance and decision-making. • Track HR operational metrics, SLA performance, compliance indicators, and process outcomes. Key Competencies Functional Competencies • HR Technology Expertise • HR Operations Knowledge • Business Analysis • Requirements Management • System Testing & UAT • Audit & Compliance Management • Data Analytics Behavioral Competencies • Stakeholder Management • Problem Solving • Analytical Thinking • Communication & Influencing • Continuous Improvement Mindset • Project Coordination • Customer Orientation • Innovation & AI Adoption Success Measures The role will be successful when it delivers: • Stable and reliable Oracle Fusion system operations. • High SLA adherence for issue resolution and support activities. • Effective requirement governance and stakeholder satisfaction. • Timely and successful Oracle quarterly release management. • Measurable HR process improvements and automation outcomes. • Increased adoption of AI and digital solutions. • Accurate and actionable HR reporting and analytics. • Strong audit readiness with zero critical compliance findings. • Improved employee and HR Operations experience through technology-led transformation. Qualifications Education • Bachelor's degree in Engineering, Information Technology, Human Resources, Business Administration, or related field. • MBA / PGDM / HR specialization preferred. • Oracle Fusion HCM Certifications preferred. Experience • 8–12+ years of experience in HR Technology, HRIS, Oracle Fusion HCM, or HR Transformation environments. • Experience working with HR Shared Services (HRSS) or Global HR Operations preferred. • Hands-on experience managing Oracle Fusion HCM modules. • Experience in business analysis, BRD development, process redesign, and automation initiatives. • Exposure to AI, workflow automation, Power Platform, or digital transformation projects preferred.