Manager

Responsible for leading fraud and Disputes operations, ensuring effective fraud detection, Dispute investigation, and risk mitigation while driving team performance, process improvements, and compliance with regulatory and business requirements. • Manage day-to-day fraud and Dispute operations and oversee fraud monitoring activities. • Lead investigations of high-risk fraud cases and ensure timely resolution. • Identify fraud trends, risks, and control gaps, and implement preventive measures. • Drive team performance, productivity, quality, and SLA adherence. • Collaborate with stakeholders to enhance fraud controls and operational effectiveness. • Ensure compliance with internal policies, regulatory requirements, and audit standards. Bachelor Degree in relevant field with 9- 12 years of relevant experience