Executive

Role Responsibilities • Ensure that the process transactions are processed as per Desk Top procedures • Ensure that the assigned targets in accordance with SLA are met • Ensure that the quality of the transactions is in compliance with predefined parameters • Provide the relevant process reports on a daily basis • Ensure adherence to established attendance schedules • Ensure adherence to Company Policies and Procedures Primary Internal Interactions • Assistant Manager for the purpose of reporting performance, clarifying concerns, and seeking feedback and support. • Manager for the purpose of settling performance issues and for monthly one on ones • SME’s for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required. Qualification Graduate with knowledge of Computer literacy (MS Office & Domain knowledge)- 15 Yrs of Education Experience • 0 to 3 Yrs Technical Skills Soft Skills Desirable Skills: • Basic IT, Comfortable with working on computers • Typing speed of 20 words(net) • Ability to communicate correctly • Should be able to communicate in English • Comprehend written composition. • Commitment and drive for targets • Decision making ability • Adaptable & Flexible. • Customer service Focus – Ability to empathize with the customer and prioritize requests Role Responsibilities • Ensure that the process transactions are processed as per Desk Top procedures • Ensure that the assigned targets in accordance with SLA are met • Ensure that the quality of the transactions is in compliance with predefined parameters • Provide the relevant process reports on a daily basis • Ensure adherence to established attendance schedules • Ensure adherence to Company Policies and Procedures Primary Internal Interactions • Assistant Manager for the purpose of reporting performance, clarifying concerns, and seeking feedback and support. • Manager for the purpose of settling performance issues and for monthly one on ones • SME’s for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required. Qualification Graduate with knowledge of Computer literacy (MS Office & Domain knowledge)- 15 Yrs of Education Experience • 0 to 3 Yrs Technical Skills Soft Skills Desirable Skills: • Basic IT, Comfortable with working on computers • Typing speed of 20 words(net) • Ability to communicate correctly • Should be able to communicate in English • Comprehend written composition. • Commitment and drive for targets • Decision making ability • Adaptable & Flexible. • Customer service Focus – Ability to empathize with the customer and prioritize requests Qualification Graduate with knowledge of Computer literacy (MS Office & Domain knowledge)- 15 Yrs of Education