Executive

• Manage outbound and inbound calls/ chats / emails for customers with existing complaints or service issues • Provide clear updates, resolution status, and next steps to customers • Act as a single point of contact for customers during the complaint lifecycle • Drive first-call resolution wherever possible to reduce repeat contacts Candidates need to Walkin to our EXL office Mon - Fri 12 to 2pm • Manage outbound and inbound calls/ chats / emails for customers with existing complaints or service issues • Provide clear updates, resolution status, and next steps to customers • Act as a single point of contact for customers during the complaint lifecycle • Drive first-call resolution wherever possible to reduce repeat contacts Candidates need to Walkin to our EXL office Mon - Fri 12 to 2pm Graduate/ Undergraduates 0 - 4 Years