SAP SD

🔹 Role Overview Zensar is looking for an experienced SAP SD Consultant to support AMS (Application Management Services) engagements. The role involves L2/L3 production support, incident/problem management, minor enhancements, and continuous improvement for global SAP SD landscapes in a 24x7, SLA‑driven environment. Key Responsibilities ✅ AMS Support & Incident Management • Provide L2/L3 SAP SD support for production issues • Resolve incidents, service requests, and defects within agreed SLAs • Perform root cause analysis (RCA) and implement permanent fixes • Reduce recurring issues and stabilize SD processes ✅ Change Requests & Enhancements • Handle minor enhancements and configuration changes • Prepare Functional Specifications (FS) and coordinate with ABAP teams • Support release cycles, transport management, and regression testing ✅ Client & Stakeholder Interaction • Act as SD functional SPOC for AMS clients • Interact with business users across regions (US/EU/APAC) • Participate in AMS governance calls, SLA reviews, and reporting ✅ Testing & Documentation • Perform unit testing, integration testing, and UAT support • Maintain ticket documentation, SOPs, KT documents, and knowledge base • Support transition and knowledge‑transfer activities ✅ Integration & Monitoring • Handle SD integration issues with: • FI (Billing, Revenue, Credit Management) • MM (ATP, availability check, intercompany flows) • WM/EWM (delivery, picking, PGI) • Monitor IDocs, interfaces, outputs, and background jobs Required Skills 🔧 SAP SD Functional Expertise • Strong hands‑on experience in: • Sales Order Management • Pricing & Condition Technique • Delivery, Shipping & PGI • Billing & Invoicing • Returns, Credit/Debit Memo processing • Strong understanding of end‑to‑end O2C (Order‑to‑Cash) process 🔧 AMS / Support Experience • 3–5+ years in AMS / support projects • Experience working in ITIL‑based, SLA‑driven environments • Hands‑on with ticketing tools (ServiceNow, Remedy, JIRA) 🔹 Preferred Skills (Zensar Focus) • ✅ Exposure to S/4HANA SD support • ✅ Knowledge of global rollout / multi‑country templates • ✅ Basic awareness of Output Management (BRF+, Adobe Forms) • ✅ SAP SD Certification (good to have) 🔹 Soft Skills • Strong client communication & stakeholder management • Ability to work under high‑pressure AMS environments • Excellent analytical, troubleshooting, and documentation skills • Willingness to support shift‑based / global support model 🔹 Key Deliverables (Zensar Expectations) • ≥95% SLA & KPI adherence • Reduction in recurring incidents • High CSAT (Customer Satisfaction Score) • Complete audit‑ready documentation