Assistant Manger

• Manage daily operations to ensure service level agreements (SLAs) and key performance indicators (KPIs) are consistently achieved. • Lead, coach, and mentor Team Leaders and support their professional development. • Monitor productivity, quality, attendance, and adherence to operational standards. • Analyze operational data and prepare daily, weekly, and monthly performance reports. • Identify process improvement opportunities and implement initiatives to enhance efficiency and customer experience. • Handle client escalations and ensure timely resolution of operational issues. • Coordinate with Quality, Training, Workforce Management, HR, and other support functions to achieve business goals. • Conduct performance reviews and develop action plans for underperforming teams. • Ensure compliance with company policies, client requirements, and data security standards. • Support transition activities, process migrations, and new project implementations as required. • Drive employee engagement, motivation, and retention initiatives. • Manage daily operations to ensure service level agreements (SLAs) and key performance indicators (KPIs) are consistently achieved. • Lead, coach, and mentor Team Leaders and support their professional development. • Monitor productivity, quality, attendance, and adherence to operational standards. • Analyze operational data and prepare daily, weekly, and monthly performance reports. • Identify process improvement opportunities and implement initiatives to enhance efficiency and customer experience. • Handle client escalations and ensure timely resolution of operational issues. • Coordinate with Quality, Training, Workforce Management, HR, and other support functions to achieve business goals. • Conduct performance reviews and develop action plans for underperforming teams. • Ensure compliance with company policies, client requirements, and data security standards. • Support transition activities, process migrations, and new project implementations as required. • Drive employee engagement, motivation, and retention initiatives. • Bachelor's degree in any discipline. • Strong analytical and problem-solving skills