Lead Functional Consultant, Professional Services

We are seeking a highly skilled and motivated Lead Functional Consultant to join our team. The ideal candidate will be responsible for driving end-to-end ICI (Icertis Contract Intelligence) implementations, while ensuring that our customers receive exceptional value and solutions that exceed their expectations. Position Description: We are seeking a highly skilled and motivated Lead Functional Consultant to join our team. The ideal candidate will be responsible for driving end-to-end ICI (Icertis Contract Intelligence) implementations, while ensuring that our customers receive exceptional value and solutions that exceed their expectations. Your key responsibilities would include: 1. Value Orientation & Consulting: • Act as a trusted advisor to customers, providing expert guidance & insight to help achieve their business objectives. • Drive a value-oriented approach to ensure the customer derives tangible benefits from the implementation. • Collaborate with customers to understand their needs & challenges, offering tailored solutions that address their specific requirements which could include recommending business process changes. • Combine domain, business process, ICI, and customer knowledge to drive solutions that focus on outcomes and aligned with best practices. 2. Application Design & Solution Development: Lead the design & development of a comprehensive solution that meets all customer requirements. Apply Usability & Digital transformation principles in designing the solution. Ensure final solution meets all quality guardrails especially in terms of user experience & configuration defects. Collaborate with internal teams especially technical & AIML teams to ensure a successful implementation. 3. Being a Subject Matter Expert (SME): • Be hands-on in product configuration and obtain all the relevant Icertis certifications in a reasonable time frame. • Develop a strong understanding of CLM, Industry and Procurement & Sales processes. • Stay updated with emerging technologies especially GenAI, EAI and reporting 4. Customer Management & Rapport Building: • Build strong relationships with customers, fostering trust & collaboration throughout the implementation process. • Demonstrate assertive & effective communication in managing customers’ expectations and addressing concerns. • Be the primary point of contact for the key business stakeholder of the Customer especially around Business Value, Business Process and Change management. • Other Responsibilities: • Ability to conduct end to end workshops and whiteboarding. • Training, documentation, compliance of project management process & systems. • Motivating and managing teams. • Understanding of project financials. • Quality assurance and quality control. • Bachelor's degree in computer science, Engineering, or related field; master's degree preferred. • Experience working in SaaS organization and have at least 3 full life cycle enterprise application implementations on global projects. Must have hands on experience in designing cloud-based solutions. • 10+ years of experience in package solution consulting, with a proven track record of successful end-to-end implementations. • Strong proficiency in solution design, with the ability to architect complex systems that meet customer requirements. • Proven Ability to translate customer requirements to business Value • Hands-on experience with product configuration, application design, and solution development. • Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients. • Proven ability to manage multiple projects simultaneously and deliver results within tight deadlines.