WorkboxIn

Senior Manager

EXL · Chennai, Tamil Nadu · Full-time

a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } • RFP / RFI / RFQ Management • Develop high-quality responses to RFPs, RFIs, RFQs, tenders, and customer questionnaires. • Understand customer requirements and translate them into clear, structured, and compelling solution responses. • Coordinate with relevant internal stakeholders to gather technical, functional, commercial, and operational inputs. • Pre-Sales & Solution Consulting • Act as a Subject Matter Expert (SME) during the sales and pre-sales lifecycle. • Support sales teams in understanding customer requirements and positioning appropriate solutions. • Participate in solution discussions and help articulate technical and business value to customers. • Solution Demonstrations & Proof of Concepts • Prepare and deliver product demonstrations, solution walkthroughs, presentations, and proof-of-concepts (POCs) as required. • Tailor demonstrations and solution presentations based on specific customer requirements and use cases. • Address customer questions during technical and solution discussions. • Proposal & Documentation • Create comprehensive solution proposals, Statements of Work (SOWs), technical write-ups, estimates, presentations, and other pre-sales documentation. • Ensure proposals clearly capture scope, solution approach, assumptions, dependencies, and deliverables. • Maintain consistency and quality across customer-facing documentation. • Reusable Solution Assets • Develop and maintain reusable pre-sales and solution assets including: • Presentations and pitch decks • Case studies • Solution and architecture diagrams • Proposal templates • Technical and functional content • Customer-specific solution collateral • Customer Engagement • Participate in customer meetings, workshops, requirement-gathering sessions, solution discussions, and presentations. • Understand customer business challenges, requirements, and expected outcomes. • Collaborate with internal teams to convert customer needs into practical solution approaches. • Cross-Functional Collaboration • Work closely with Sales, Delivery, Product, Engineering, Architecture, and Operations teams throughout the opportunity lifecycle. • Coordinate inputs from multiple stakeholders to ensure timely and accurate proposal submissions. • Support smooth transition of finalized solutions from pre-sales to delivery teams. a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } • Strong experience in pre-sales, solution consulting, solution engineering, business consulting, or a related role. • Experience preparing and responding to RFPs, RFIs, RFQs, tenders, and customer questionnaires. • Strong capability in developing solution proposals, SOWs, presentations, estimates, and technical documentation. • Experience conducting customer presentations, product demonstrations, solution walkthroughs, and workshops. • Ability to understand customer requirements and translate them into structured business and technical solutions. • Strong written and verbal communication skills, with the ability to interact effectively with customers and internal stakeholders. • Excellent presentation, documentation, analytical, and problem-solving skills. • Ability to work collaboratively with cross-functional teams and manage multiple pre-sales activities simultaneously. • Good understanding of solution architecture and technology concepts, with the ability to communicate technical information clearly to both technical and non-technical audiences. • Strong proficiency in developing professional presentations and customer-facing documentation. • Experience or domain knowledge in US Healthcare is an added advantage. Master Degree with experience in specific field