Senior Manager
EXL · Chennai, Tamil Nadu · Full-time
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• RFP / RFI / RFQ Management
• Develop high-quality responses to RFPs, RFIs, RFQs, tenders, and customer questionnaires.
• Understand customer requirements and translate them into clear, structured, and compelling solution responses.
• Coordinate with relevant internal stakeholders to gather technical, functional, commercial, and operational inputs.
• Pre-Sales & Solution Consulting
• Act as a Subject Matter Expert (SME) during the sales and pre-sales lifecycle.
• Support sales teams in understanding customer requirements and positioning appropriate solutions.
• Participate in solution discussions and help articulate technical and business value to customers.
• Solution Demonstrations & Proof of Concepts
• Prepare and deliver product demonstrations, solution walkthroughs, presentations, and proof-of-concepts (POCs) as required.
• Tailor demonstrations and solution presentations based on specific customer requirements and use cases.
• Address customer questions during technical and solution discussions.
• Proposal & Documentation
• Create comprehensive solution proposals, Statements of Work (SOWs), technical write-ups, estimates, presentations, and other pre-sales documentation.
• Ensure proposals clearly capture scope, solution approach, assumptions, dependencies, and deliverables.
• Maintain consistency and quality across customer-facing documentation.
• Reusable Solution Assets
• Develop and maintain reusable pre-sales and solution assets including:
• Presentations and pitch decks
• Case studies
• Solution and architecture diagrams
• Proposal templates
• Technical and functional content
• Customer-specific solution collateral
• Customer Engagement
• Participate in customer meetings, workshops, requirement-gathering sessions, solution discussions, and presentations.
• Understand customer business challenges, requirements, and expected outcomes.
• Collaborate with internal teams to convert customer needs into practical solution approaches.
• Cross-Functional Collaboration
• Work closely with Sales, Delivery, Product, Engineering, Architecture, and Operations teams throughout the opportunity lifecycle.
• Coordinate inputs from multiple stakeholders to ensure timely and accurate proposal submissions.
• Support smooth transition of finalized solutions from pre-sales to delivery teams.
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• Strong experience in pre-sales, solution consulting, solution engineering, business consulting, or a related role.
• Experience preparing and responding to RFPs, RFIs, RFQs, tenders, and customer questionnaires.
• Strong capability in developing solution proposals, SOWs, presentations, estimates, and technical documentation.
• Experience conducting customer presentations, product demonstrations, solution walkthroughs, and workshops.
• Ability to understand customer requirements and translate them into structured business and technical solutions.
• Strong written and verbal communication skills, with the ability to interact effectively with customers and internal stakeholders.
• Excellent presentation, documentation, analytical, and problem-solving skills.
• Ability to work collaboratively with cross-functional teams and manage multiple pre-sales activities simultaneously.
• Good understanding of solution architecture and technology concepts, with the ability to communicate technical information clearly to both technical and non-technical audiences.
• Strong proficiency in developing professional presentations and customer-facing documentation.
• Experience or domain knowledge in US Healthcare is an added advantage.
Master Degree with experience in specific field