Sr. Software Engineer

Roles and Responsibilities: • Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled job, import sets and transform maps, ACLs and notifications • Develop existing and custom applications within ServiceNow including integrations with other applications • Hands-on experience in Service Catalog & Service Portal modules • Create and use update sets between ServiceNow instances • Design for and maintain a highly available and recoverable environment • Document, maintain and update procedures and controls for the development & maintenance of custom applications on ServiceNow • Work with various teams to fully understand business functionality and areas of improvements. • Provide support via troubleshooting, implementing bug fixes and root cause analysis Technical • Overarching understanding of ServiceNow Enterprise product suite • Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions • Ability to apply business concepts into a technical solution. • Experience in Service Portal development with Web portal skills, such as HTML, CSS, JS is good to have. • Experience in Python, Shell scripting • Experience implementing the Core Process Areas: Incident, Problem, Change, Service Catalog, Request, and CMDB • Ability to create reports using the standard reporting engine, plus metrics and SLAs • Follow ServiceNow best practices (including scripting, security, implementation) • Clear written and verbal communication skills