Team Member-Central Monitoring Unit HO & SUPPORT-Central Service Support Mumbai

Team Member – Central Monitoring Unit Job ID Department HO & SUPPORT-Central Service Support Consumer Bank-Distribution-Central Service Support Location Mumbai Number of Positions 1 Reporting Relationship Team Member - Central Monitoring Unit Position Grade M3/M4 • The Central Monitoring Unit (CMU) is responsible for monitoring staff-customer transactions, identifying suspicious account sourcing patterns, strengthening NTB sourcing controls, and supporting risk mitigation initiatives across the branch banking network. • The role involves analytical review of transaction monitoring reports, investigation management, stakeholder coordination, dashboard preparation, and escalation of deviations to senior management. • The incumbent will work closely with Analytics, BPMG Field Teams, and other stakeholders to identify risks, investigate deviations, and provide actionable insights to management. • This role provides exposure to fraud risk management, branch controls, customer acquisition quality, and regulatory compliance monitoring. • Preparing consolidated data based on reports received from Data Science / Analytics Team and other verticals and segregate for taking necessary action. • Review and monitor transactions between bank staff and customers through various analytics-driven reports. • Conduct desktop investigations on alerts generated from various reports, staff transactions and suspicious account sourcing patterns. • Identify unusual transaction patterns, employee-customer financial dealings, and control deviations. • Conduct sampling, data analysis, and risk assessments based on predefined monitoring criteria. • Identify control gaps, unusual transaction behaviour, and potential policy violations. • Coordinate with field teams and stakeholders for investigations and closure of alerts. • Review investigation findings received from field teams and ensured timely closure of cases. • Track branch-level and staff-level trends relating to suspicious account sourcing and NTB acquisition quality. • Prepare monthly dashboards, management presentations, and actionable MIS for senior management review. • Monitor adherence to internal policies, code of conduct, and fraud-risk controls. • Support regulatory and management-driven initiatives related to transaction monitoring and account quality controls. • Strong stakeholder management and communication skills. Strong analytical and investigative mindset. • Proficiency in MS Excel (advanced), PowerPoint, Macro and MIS reporting. • Ability to work with large datasets and generate meaningful insights. • Have an eye for identifying/spotting deviations with large level analysis. • Working knowledge of banking systems and transaction monitoring processes preferred.