Executive-Customer Care Non-Voice-Back-End

Must have knowledge of HTML, XML and CSS Competencies & Skills • Good communication skills, written and verbal • To be able to work well as part of the team and maintain a positive attitude • Computer literate and possess good keyboard skills. • Able to multitask and prioritize work schedules Role & Responsibilities • Maintaining individual stats – Quality & operational. • Adhering to delivery timelines specified by the clients. • A Team player and should have an eye for detail to highlight and identify issues, work completed real time. • Manage daily capacity well to deliver numbers and reports required for the day. • Multitask and be able to prioritize and manage tasks well. • Fluency in MS office applications to manage various files and trackers efficiently. • Flexibility to absorb adhoc tasks. • Schedule adherence • Adherence to company policy & procedures. Primary Responsibilities • Amendments of the styles if they reflect incorrect. • Coordinating with different teams to get the tasks done. • Working on additional adhoc tasks. • Day to day communication with Brands. • Completing daily set targets. • Preparing monthly reports. Graduation required