Lead Assistant Manager

• Act as a SME/coach/mentor and manages mid-size teams • First level escalation client/team members • Make sure all the documentations are completed • Introducing process metrics and reporting on a weekly, monthly and quarterly basis • Review/QC tasks performed by associates • Identify, initiate and coordinate best practice strategies, standardization and process improvements for the team • Handles daily /weekly calls • Act as a SME/coach/mentor and manages mid-size teams • First level escalation client/team members • Make sure all the documentations are completed • Introducing process metrics and reporting on a weekly, monthly and quarterly basis • Review/QC tasks performed by associates • Identify, initiate and coordinate best practice strategies, standardization and process improvements for the team • Handles daily /weekly calls MBA/Semi qualified Chartered Accountant/Post graduation with 6-8 years of experience