WorkboxIn

Executive

EXL · Noida, Uttar Pradesh · Full-time

Basic Function • Work Type - Back office • Search for claims related documents in different systems, create a case, attach the documents to the cases created • Determine if case can be resolved or must be forwarded to a Subject Matter Expert (SME) • Once the case is received from SME, action cases as guided by the SME Generate letter and send it to the customer Primary Internal Interactions • Actively participate in the team meetings, discussions and provide inputs • Calibrate, Cooperate and support the team in pursuit of achieving and exceeding team goals Higher Education Diploma with 0 - 2 years of relevant experience