Senior Executive-Order to Cash-Billing & Billing Support

• Should have performed Billing, query handling with good communication skills Relevant experience of 2-4 years in Account Receivable, preferably in O2C domain • Should have performed Billing, query handling with good communication skills. • Good knowledge on account receivable principle and concepts • Contact with onshore stakeholders via email and MS Teams on a day-to-day basis. • Act as Voice of the Customer internally to represent customer needs and wants. • Strong experience working with Excel/Spreadsheets. • Excellent verbal and written communication skills and is a fluent speaker/writer in English. • To impart process training to all new joiners. • Provide and accept on time feedback on process training and ensure timely corrective action. • To clear the assist queue on a daily basis and provide feedback to team members. • To act as mentor to the team • To acquire new process knowledge and operate as a domain knowledge expert; maintain exceptional cases database and process updates. • To substitute Assistant Manager in their absence on the floor. • To contribute to processing on need basis and ensure that targets in accordance with SOW are met. • To work on process improvements and instigate sharing of best practices across the team. • Ensure adherence to Company Policies and Procedures • Should have performed Billing, query handling with good communication skills Relevant experience of 2-4 years in Account Receivable, preferably in O2C domain • Should have performed Billing, query handling with good communication skills. • Good knowledge on account receivable principle and concepts • Contact with onshore stakeholders via email and MS Teams on a day-to-day basis. • Act as Voice of the Customer internally to represent customer needs and wants. • Strong experience working with Excel/Spreadsheets. • Excellent verbal and written communication skills and is a fluent speaker/writer in English. • To impart process training to all new joiners. • Provide and accept on time feedback on process training and ensure timely corrective action. • To clear the assist queue on a daily basis and provide feedback to team members. • To act as mentor to the team • To acquire new process knowledge and operate as a domain knowledge expert; maintain exceptional cases database and process updates. • To substitute Assistant Manager in their absence on the floor. • To contribute to processing on need basis and ensure that targets in accordance with SOW are met. • To work on process improvements and instigate sharing of best practices across the team. • Ensure adherence to Company Policies and Procedures Bachelor's degree in commerce.