CX Field service Sr Architect

Area(s) of responsibility • Role: Principal Consultant / Solution Architect – Oracle Field Service & Oracle CX • Experience: 8 to 15 years Key Responsibilities • Design end-to-end cloud solutions integrating Oracle Field Service (formerly TOA Technologies) with Oracle CX modules. • Lead full-lifecycle implementations from initial discovery through deployment and post-go-live support. • Configure complex OFS components including capacity management, routing configurations, collaboration, and mobility apps. • Map business processes to Oracle CX standards across Service Cloud (B2B/B2C), Sales Cloud, and Integration Cloud (OIC) • Architect robust integrations between Oracle CX/OFS and external ERP, CRM, or legacy systems using Oracle Integration Cloud (OIC) or REST/SOAP APIs. • Optimize automated routing algorithms to improve field resource utilization and reduce travel times. • Enforce best practices for data migration, security configurations, and environment management • Consult with business leaders to translate complex operational requirements into scalable technical blueprints. • Mentor junior developers and functional analysts on project delivery standards. Technical Expertise • Expertise: Deep functional and technical knowledge of Oracle Field Service (OFS). • CX Portfolio: Proven experience with Oracle Service Cloud (RightNow), Oracle CRM, or Oracle Sales Cloud. • Integration: Strong hands-on experience with Oracle Integration Cloud (OIC), APIs, and middleware. • Plugins: Experience developing OFS custom plug-ins using HTML5, CSS, and JavaScript Professional Experience • 8–15 Years of dedicated experience in Oracle CRM/CX and Field Service ecosystems. • Lead Experience: Minimum of 3 end-to-end Oracle Field Service implementations in a lead or architect role. • Industry Verticals: Experience in utilities, telecommunications, manufacturing, or medical devices is highly preferred