Executive

Key Responsibilities • Respond to customer queries and concerns via email in a timely, professional, and empathetic manner. • Resolve customer issues related to orders, deliveries, returns, refunds, payments, product information, and account-related queries. • Ensure every customer interaction is handled accurately while maintaining a high standard of written communication. • Meet daily productivity, quality, and service level targets. • Follow company policies, processes, and compliance guidelines while handling customer interactions. • Escalate complex issues to the appropriate teams when required. • Maintain accurate records of customer interactions using CRM and internal systems. • Work collaboratively with internal teams to ensure timely issue resolution. • Stay updated on products, promotions, policies, and process changes. • Contribute to a positive team environment and support continuous improvement initiatives. Required Skills • Excellent written English communication with strong grammar and email etiquette. • Good problem-solving and analytical skills. • Strong customer service orientation with empathy and professionalism. • Ability to multitask and manage workload efficiently. • Attention to detail and accuracy. • Basic computer proficiency and typing skills. • Ability to work in a fast-paced environment. • Team player with a positive attitude and willingness to learn. . .