Lead Assistant Manager-Back Office-Policy Administration

• Knowledge of the function, process and systems • Ability to use the desktop computer systems • Coaching and feedback ability • Strong written and verbal communication • Strong sense of urgency • Knowledge of the US insurance industry Strong data comprehension skills – read and carefully interpret business • Manage teams and ensure service level targets are met • Motivate team members and control attrition • Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements • Provide coaching and feedback to team members to enable them to improve their performance • Assist new hires such that they are productive on the floor in the shortest possible time frame • Handle escalations. • Provide inputs on process and system to the team members. • Client interaction, where required at the level of Supervisors • Perform services in accordance with the PPM and other written instructions from MSIG regarding compliance with internal policies and procedures, external regulations and information security standards. • Ensure that all Supplier Personnel in their process know their goals and how they are linked to the Supplier’s quality policy Effectively manage queue and balancing of work loads Graduate