Executive

Role Purpose: Deliver excellent customer service through voice and chat channels while ensuring full compliance with regulatory, quality, and operational standards. Key Responsibilities: • Handle customer contacts via voice and chat. • Resolve queries efficiently and professionally. • Adhere to all compliance, data protection, and quality requirements. • Accurately document customer interactions. • Take ownership of customer issues through to resolution. • Escalate complex cases when required. Success Measures: • CSAT and quality scores • Productivity and adherence • First Contact Resolution (FCR) 100% compliance with regulated processes Set departmental goals, manage budgets, lead cross-functional teams, and ensure compliance with policies. Higher Education Diploma with 0 - 2 years of relevant experience