Customer Support - CMS-HO & SUPPORT-CMS

Department Cash Management Services Location Mumbai Number of Positions 4 Reporting Relationships Team Leader Position Grade Assistant Manager/Deputy Manager/Manager The CMS Customer Service including Activation of the customer on CMS Platform is under the Product & Sales Support function of Global Transaction Services Group. The candidate will help Corporate/CA customers on usage of Cash Management Platform/Products and will be a direct point of contact for their Cash Management servicing requirements. • Understand customer requirements & train the customers on usage of Cash Management Platform/Product & Digital Banking Products • Interaction with New/existing customers (either in person / Online meeting) to understand their requirement related to system integration, products & processes • Support Bank customers for modification/service related queries • Demonstration of CMS system to existing as well as new clients • Understand specific MIS requirement of the customers and arrange to deliver reports accordingly • Ensuring all customer requests/queries are attended and resolved within the TAT • Coordination with internal stakeholders like CMS Set up team, CMS Ops, Implementation team, PSM, RM, BSG, IT etc. • Graduate/Post Graduate with minimum 1-2 years of banking experience. • Candidate with MBA/MCA/B.Tech (will be an added advantage) • Knowledge of banking operations (Basic knowledge of CMS and Contact centre experience would be preferred) • Ability to work under pressure in a dynamic environment • Should have technical orientation • Strong communication (Oral and Written) & Networking Skills • Conversation Multiple languages is an advantage • Good communication skill - should be fluent in Hindi ,English and Marathi