Application Packaging Engineer

• Provide L2/L3 support for enterprise application packaging and deployment services. • Create, maintain, and support application packages using MSI, MST, MSIX, EXE, App-V, and other packaging technologies. • Develop and customize application deployment solutions using PowerShell and PSADT (PowerShell App Deployment Toolkit). • Package, test, troubleshoot, and deploy applications through Microsoft SCCM/MECM and Microsoft Intune. • Perform application discovery, installation analysis, compatibility assessment, and deployment testing. • Create silent installation and uninstallation packages for enterprise software deployments. • Conduct User Acceptance Testing (UAT), pilot deployments, and production rollouts while ensuring deployment success. • Troubleshoot application installation failures, deployment issues, detection method failures, and user-reported software problems. • Manage application lifecycle activities, including packaging, deployment, updates, upgrades, patching, and retirement. • Support software distribution, Software Center administration, and endpoint deployment activities. • Work closely with application owners, infrastructure teams, security teams, and service desk teams to ensure successful software delivery. • Package and optimize applications for VDI environments, including Azure Virtual Desktop (AVD), Windows 365, and VMware Horizon environments. • Create and maintain deployment documentation, packaging standards, operating procedures, and knowledge base articles. • Develop automation solutions to improve packaging efficiency and reduce manual effort. • Perform root cause analysis for complex application deployment issues and implement preventive measures. • Ensure compliance with organizational security, software licensing, and operational standards. • Participate in change management, release management, and application deployment governance processes. • Support application modernization initiatives, including migration from SCCM to Intune and adoption of modern application management practices. Education • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. Experience • 3–6 years of experience in Application Packaging, Software Distribution, or Endpoint Management. • Hands-on experience packaging and deploying applications in enterprise environments. • Experience with SCCM/MECM, Microsoft Intune, and modern endpoint management platforms. • Experience supporting large-scale desktop, virtual desktop, and endpoint environments. Technical Skills • Strong experience in Application Packaging and Software Deployment. • Hands-on expertise with: • MSI • MST • MSIX • EXE packaging • PSADT (PowerShell App Deployment Toolkit) • PowerShell scripting • Experience creating installation, upgrade, and uninstallation packages. • Strong knowledge of Microsoft SCCM/MECM application deployment and software distribution. • Experience with Microsoft Intune application deployment and lifecycle management. • Familiarity with Software Center, detection methods, requirement rules, dependencies, and supersedence configurations. • Experience troubleshooting deployment failures, installation issues, and application compatibility problems. • Knowledge of Windows 10/11, Active Directory, Group Policy, and Endpoint Management. • Experience packaging applications for VDI platforms including: • Azure Virtual Desktop (AVD) • Windows 365 • VMware Horizon • Citrix Virtual Apps and Desktops (preferred) • Experience with application testing, validation, and release management processes. • Understanding of software licensing, security requirements, and enterprise software standards. • Strong scripting and automation skills using PowerShell. Preferred Qualifications • Microsoft Certified Endpoint Administrator Associate. • Microsoft Intune Administrator or Modern Workplace certifications. • ITIL Foundation Certification. • Experience with application virtualization technologies such as App-V. • Experience working in managed services or large enterprise environments. Key Competencies • Strong troubleshooting and analytical skills. • Excellent application packaging and deployment expertise. • Ability to automate repetitive tasks and improve operational efficiency. • Strong documentation and process-oriented mindset. • Effective stakeholder and customer communication skills. • Ability to manage multiple packaging requests and project deliverables simultaneously. • Strong attention to detail and commitment to quality. • Team-oriented approach with focus on operational excellence and continuous improvement.