Executive

• Handle customer chats in line with established processes and quality standards. • Deliver accurate and timely resolutions to customer queries. • Meet productivity, quality, attendance, and schedule adherence targets. • Manage multiple chat interactions simultaneously while maintaining service quality. • Utilize available systems and knowledge resources effectively. • Collaborate with SMEs, Team Leaders, and Managers to resolve customer issues. • Adhere to all company policies, compliance, and information security requirements. • Contribute to process improvement initiatives and knowledge sharing. • Minimum 6 months of service with the organization (or as per IJP eligibility criteria). • Consistent performance and attendance record. • Strong written English communication skills. • Basic computer proficiency and ability to navigate multiple applications. • Demonstrated customer service orientation and problem-solving ability. • Ability to work in a fast-paced, target-driven environment. • No active disciplinary actions or performance improvement plans. Graduate 1 - 3 Years