Executive

Key Responsibilities • Handle customer interactions across voice, chat, and email channels in a timely and professional manner. • Assist customers with queries related to orders, deliveries, returns, refunds, exchanges, payments, product information, promotions, and account management. • Deliver a consistent, high-quality customer experience by understanding customer needs and providing accurate resolutions. • Strive to resolve customer concerns during the first interaction wherever possible. • Maintain accurate and detailed records of all customer interactions using CRM and internal systems. • Escalate complex or unresolved issues to the appropriate teams while ensuring timely follow-up. • Meet or exceed individual and team targets for Customer Satisfaction (CSAT), Quality, Productivity, Service Levels, and Compliance. • Stay updated on products, policies, promotions, and process changes to provide accurate information. • Collaborate effectively with internal departments to ensure seamless issue resolution. • Adhere to company policies, data security standards, and attendance requirements. Required Skills • Excellent verbal and written communication skills in English. • Strong customer service mindset with empathy and professionalism. • Ability to communicate confidently across voice, chat, and email channels. • Strong problem-solving and decision-making skills. • Excellent typing speed and computer proficiency. • Ability to multitask and navigate multiple applications simultaneously. • Strong attention to detail and accuracy. • Adaptability to work in a fast-paced, dynamic environment. • Team player with a positive attitude and willingness to learn. Set departmental goals, manage budgets, lead cross-functional teams, and ensure compliance with policies. Higher Education Diploma with 0 - 2 years of relevant experience