Technical Specialist-Enterprise Apps

Area(s) of responsibility Key Responsibilities: • 7-9 years development and support project related working experience, at least 4+ years in SFDC. • 5+ hands on experience in SFDC LWC, Sales, Experience/community cloud. • 3+ years of experience with Integration • Should have 5+ years hands on experience in SFDC (Apex, VF, Webservices, Integration). • Should have 3+ years hands on experience in SFDC lightning • Able to translate the customer requirement and gap analysis into comprehensive technical design. • Should have expertise in SFDC design patterns and implementation of the same. • Strong communication skills and client interaction skills. • Good understanding of SFDC classic and lightning platform, standard features and standard object structures. • Should have working experience with Omni studio (Flex cards, Omni Script, Data Raptors, Integration Procedures). • Basic Understanding of Einstein Analytics and Einstein Activity Capture. • Familiar with Salesforce Best practices, Governor limits, Security model, Data masking, Shield Encryption etc. • Has good exposure of DEVOPS, Release management process and familiarity with tools like Bitbucket, Jenkins, GIT, VSCode, SFDX, IDX workbench etc. • Experience with tools like People Import, Workato, Dupe blocker is a plus. • Lead and mentor SFDC production support engineers. • Identify automation opportunities to reduce manual effort and incident volumes. • Drive continuous improvement initiatives focused on stability, performance, and support efficiency. • Act as the primary operational contact for: • business stakeholders, • Salesforce product owners, Required Skills: • SFDC, CRM, Force.com, Lightning (LWC and AURA), Java Script, CSS, Webservices (SOAP, REST), Integration, Omni studio, Omni channel, Call Center CTI. • Client facing and good communication skills • Certifications: PD I, Admin, Sales cloud • Salesforce PD II certificate is desirable. • Strong hands‑on experience with Salesforce Production Support (L2/L3). • Ability to take fast, risk‑aware decisions during production incidents. • Strong sense of ownership and accountability. • Ability to mentor support engineers and improve team maturity. • Strong prioritization and time‑management skills. • Proven experience handling production incidents in SFDC: • application errors, • data inconsistencies, • integration failures, • performance and availability issues. • Strong RCA capabilities: • log analysis, • debug logs, • error pattern identification. • Strong understanding of Salesforce integrations: • REST/SOAP APIs, • middleware tools (MuleSoft, Informatica, Boomi, etc.), • inbound/outbound interfaces.