Director User Exp Design

The PA HUE Leader at HTCS is a senior design executive responsible for two interconnected capabilities: (1) leading the HUE Design Studio for the Process Automation (PA) business, driving the UX vision, strategy, and delivery aligned with the PA SBG and GBE leadership; and (2) overseeing the Technical Writer team, ensuring that product knowledge is translated into accurate, user-centered documentation that enhances the overall customer experience. This dual mandate positions the PA HUE Leader as a key steward of both visual-interactive experience design and content-driven experience design — recognizing that great products must be equally well-designed and well-documented ROLE OVERVIEW The PA HUE Leader at HTCS is a senior design executive responsible for two interconnected capabilities: (1) leading the HUE Design Studio for the Process Automation (PA) business, driving the UX vision, strategy, and delivery aligned with the PA SBG and GBE leadership; and (2) overseeing the Technical Writer team, ensuring that product knowledge is translated into accurate, user-centered documentation that enhances the overall customer experience. This dual mandate positions the PA HUE Leader as a key steward of both visual-interactive experience design and content-driven experience design — recognizing that great products must be equally well-designed and well-documented SCOPE OF LEADERSHIP A. HUE Design Studio — Process Automation Lead a growing, multidisciplinary team of User Experience designers delivering next-generation, delightful solutions across the PA product portfolio. Key responsibilities include: • Developing design capability and infrastructure aligned with PA business strategy. • Recruiting, developing, and managing UX design talent; managing resources and operational plans. • Overseeing multidisciplinary competencies: design research, experience design, interaction design, visual design, and industrial design. • Driving 2–3 high-impact, innovative offerings based on a UX-led approach. • Delivering design projects on time to support business growth and enhance product value. • Collaborating with PA Global Experience Design teams to implement a design strategy aligned with corporate objectives. • Contributing to HUE best practices for User Experience Design throughout the product development lifecycle. • Participating as a decision-maker at project reviews; providing a clear, consistent UX perspective to teams and stakeholders. • Creating and executing human-centered designs that differentiate Honeywell brands globally. • Applying, building, and evolving the Honeywell Design Language System (DLS) and brand identity program. • Contributing to management updates, operational reviews, and leadership dialogue at HUE Global Leadership and HTS India Leadership. • Collaborating with all Honeywell functions that interact with customers to deliver end-to-end journey alignment. • Establishing a framework for regular usability testing with dedicated UX researchers embedded across studios. • Overseeing co-creation workshops with end users to inform new product and service development. • Identifying opportunities to improve data visualization and interpretability through design. • Promoting a holistic, end-to-end user experience strategy across all product touchpoints. • Championing system thinking and storytelling techniques to align product vision with user needs. B. Technical Writer Team — Documentation & Content Experience Provide leadership and strategic direction to the Technical Writer team, ensuring product documentation is accurate, structured, and user-centered. This team is integral to the customer experience and works at the intersection of product knowledge and communication design. Key responsibilities include: • Overseeing end-to-end documentation for products and programs, covering user guides, installation manuals, administrator guides, and troubleshooting references. • Directing the development of feature walkthroughs, process flow documentation, and security white papers. • Ensuring the team effectively uses MadCap Flare to produce high-quality HTML and PDF documentation. • Guiding the creation of HTML-based user assistant files that enhance in-product guidance. • Building and managing a structured review and feedback cycle with key stakeholders — developers, testing teams, program managers, installation teams, and security teams. • Embedding technical writing quality standards focused on content accuracy, clarity, and consistency. • Aligning documentation strategy with the broader UX and product experience roadmap, ensuring parity between product design intent and user-facing documentation. • Fostering a culture of continuous improvement within the technical writing function, including upskilling in structured authoring and content design principles. QUALIFICATIONS & EXPERIENCE Education Bachelor's or Master's degree (or equivalent) from an institute of repute in Design, Human Factors, Human-Computer Interaction, or a related discipline. Experience • 12 or more years of experience in User Experience design of products and software applications. • Demonstrated experience in a senior design leadership role, managing multidisciplinary teams including UX designers, researchers, and/or technical writers. • Experience working in Agile environments with lean UX methodologies. • International experience working with regional businesses and geographically distributed design teams. • Proven track record of delivering innovative, market-released UX design solutions; portfolio required. • Experience directing and managing external design and development firms. • Exposure to or direct experience overseeing technical documentation functions is an advantage. Design & Technical Skills • Proficiency in UX design tools: Figma, prototyping platforms, interaction and visual design toolsets. • Deep understanding of Design Language Systems and brand identity programs. • Ability to create low-fidelity to high-fidelity prototypes across the design lifecycle. • Demonstrated research skills across qualitative and quantitative methods. • Familiarity with technical documentation platforms (e.g., MadCap Flare, HTML/PDF publishing pipelines) is desirable. • Understanding of structured content principles, single-source publishing, and content strategy. Leadership & Soft Skills • Ability to translate complex vision into understandable concepts and workable design narratives. • Strong ability to influence product, software, hardware, and development teams during early-stage development.