ServiceNow Developer - Technical Specialist-App Development

Area(s) of responsibility Key Responsibilities • Design, develop, and implement ServiceNow solutions across ITSM, CSM, Integrations, or other modules as per business needs. • Customize ServiceNow applications, workflows, forms, business rules, client scripts, UI policies, and integrations. • Collaborate with business analysts, architects, and stakeholders to understand requirements and deliver solutions. • Develop and configure ServiceNow applications using JavaScript, Glide API, Flow Designer, and IntegrationHub. • Integrate ServiceNow with external systems via REST, SOAP, APIs, and MID Server. • Maintain platform stability, performance, and upgrades including patch management and version upgrades. • Create and maintain technical documentation, including solution designs and user guides. • Follow ServiceNow best practices and ensure security and compliance standards are met. • Troubleshoot issues, perform root cause analysis, and provide ongoing support. Required Skills Experience • Hands-on experience as a ServiceNow Developer (minimum 3+ years). • Strong knowledge of ServiceNow core platform features and capabilities. • Expertise in ServiceNow scripting (JavaScript, Glide, Jelly, AngularJS preferred). • Experience in at least one or more modules: ITSM, CSM, Integrations • Knowledge of integrations (REST/SOAP APIs, web services, LDAP, SSO, etc.). • Familiarity with ServiceNow Studio, Update Sets, Flow Designer, Service Portal development. • Experience with platform upgrades, performance tuning, and troubleshooting. • Good understanding of ITIL/ITSM processes. • Strong communication and problem-solving skills. Preferred Qualifications • ServiceNow Certified System Administrator (CSA) must have. • One or more advanced certifications (CIS ITSM, CIS CSM) must have. • Experience with Agile/Scrum methodology. • Exposure to ServiceNow App Engine / custom application development. Soft Skills • Strong analytical and logical thinking. • Ability to work independently and in teams. • Proactive in identifying opportunities for process improvement. • Excellent communication and interpersonal skills.