Executive

Key Responsibilities: • Handle customer contacts via voice and chat. • Resolve queries efficiently and professionally. • Adhere to all compliance, data protection, and quality requirements. • Accurately document customer interactions. • Take ownership of customer issues through to resolution. • Escalate complex cases when required. Success Measures: • CSAT and quality scores • Productivity and adherence • First Contact Resolution (FCR) • 100% compliance with regulated processes They are also expected to manage the entire issue management process for clients & ensure necessary follow up actions are taken to resolve customer issues. These professionals are required to have a broad understanding of the products/services of the organization to assist in responding to client queries. Graduate 0 - 1 year