WorkboxIn

Sr Developer-Enterprise Apps

Birlasoft · Bengaluru, Karnataka · Full-time

Area(s) of responsibility Job Summary SFMC Project Support Consultant Grade 4 Essential Functions & Accountabilities • 5+ years of experience in Salesforce Marketing Cloud (SFMC), Data Cloud, and MC Next implementation projects. • Strong hands-on experience with AMPScript, SSJS, and SQL, REST and SOAP APIs. • Hands-on experience integrating SFMC with Salesforce CRM, Data Cloud, MC Next, SFTP and third-party systems. • Strong expertise in SFMC Administration, platform setup, configuration, and user access management. • Hands-on experience with Journey Builder, Automation Studio, Content Builder, Cloud Pages, Contact Builder, Intelligence Reports, Subscriber Management, Data Modelling/Flow, Google Analytics Integration, Multilingual Omni Channel Messaging – Email, WhatsApp, Line. • Strong understanding of SFMC data modeling and complex integration use cases. • Knowledge of SFMC platform optimization, performance tuning, and resource utilization best practices. • Good understanding of Salesforce CRM objects, reporting, and administration. • Familiarity with SFMC development, administration, and integration best practices. • Hands-on experience with Salesforce Data Cloud and Marketing Cloud Next. • Strong troubleshooting skills for production issues related to: Journeys, Automations, AMPScript, SSJS, SQL, Campaign execution. • Ability to perform issue triaging and root cause analysis in a live production environment. • Excellent communication and presentation skills; capable of handling client meetings and demos independently. • Experience supporting global campaign rollouts across multiple geographies and meeting go-live timelines. • Experience using ticketing and project management tools such as ServiceNow and Jira. • Self-motivated, proactive, and capable of working independently. EDUCATION: Bachelor of Engineering in Computer Engineering Qualifications Knowledge, Skills and Abilities: SFMC (Salesforce Marketing Cloud), Data Cloud, MC Next. Work Environment: SFMC (Salesforce Marketing Cloud), Data Cloud, MC Next. Experience: 5+ Years of experience.