Subcontractor

Area(s) of responsibility Dynatrace Implementation & Configuration • Lead end-to-end Dynatrace deployments — on-premises, SaaS, and hybrid cloud environments — across enterprise accounts. • Configure OneAgent, ActiveGate, and Dynatrace Managed components for comprehensive application and infrastructure observability. • Design and implement dashboards, SLOs, alerting rules, custom metrics, and synthetic monitors aligned to business KPIs. • Onboard and instrument applications using supported technologies (Java, .NET, Node.js, Python, PHP) and containerized environments (Docker, Kubernetes, OpenShift). • Integrate Dynatrace with CI/CD pipelines, ITSM platforms (ServiceNow), and notification channels (PagerDuty, Slack, MS Teams). Monitoring, Observability & AIOps • Define and enforce full-stack observability strategies covering APM, infrastructure monitoring, log management, real user monitoring (RUM), and synthetic monitoring. • Leverage Davis AI for automated root cause analysis, anomaly detection, and proactive problem management. • Implement log ingestion pipelines and configure Log Monitoring v2 / OpenPipeline for structured log analytics. • Build cloud monitoring coverage across AWS, Azure, and GCP using native Dynatrace cloud integrations. • Establish and maintain SLIs/SLOs and support Service Level Agreement (SLA) compliance reporting for critical business services. Architecture & Design Advisory • Act as the primary technical SME during pre-sales, scoping, solutioning, and delivery phases of Dynatrace engagements. • Architect scalable observability frameworks for large enterprise environments with hybrid and multi-cloud topologies. • Provide design inputs for tag-based environment classification, management zones, and access control (RBAC) models. • Evaluate platform capabilities and roadmap changes and advise on feature adoption strategies. Stakeholder Engagement & Knowledge Management • Engage client stakeholders — from technical teams to CXO level — to understand observability goals and present data-driven insights. • Conduct Dynatrace product demonstrations, workshops, and training sessions for internal teams and clients. • Author runbooks, SOPs, best-practice guides, and knowledge-base articles for platform operations. • Cross-train delivery team members and elevate organizational Dynatrace capability maturity. • Participate in incident bridges, providing expert-level triage and resolution guidance using Dynatrace telemetry data. Required Skills & Qualifications Dynatrace Platform Expertise (Mandatory) • Deep, hands-on expertise in Dynatrace SaaS and Managed — OneAgent, ActiveGate, SmartScape, Davis AI. • Proficiency in DQL (Dynatrace Query Language), Grail data lakehouse, and Notebooks for advanced analytics. • Strong understanding of Dynatrace distributed tracing (PurePath), code-level diagnostics, and service flow mapping. • Experience with Dynatrace Workflows, AutomationEngine, Site Reliability Guardian, and Business Analytics. • Dynatrace Professional Certification (DCP) or Associate Certification is strongly preferred.