Area Collection Manager – East (Recoveries)

What will you do: • manage collection operations across a defined state/region for assigned buckets ensuring that collection processes are adhered to and targets are met • lead and develop a team of CMs providing training coaching and performance management to ensure effective collections • drive the team to achieve resolution rates/normalization rates or ROR for recovery • manage relationships with external collection agencies ensuring they adhere to organizational standards and deliver the required outcomes • evaluate agency performance regularly and address any issues to improve efficiency and effectiveness • ensure that all collection processes including account allocation visit schedules and reporting are followed accurately and timely governance and compliance • ensure that all activities comply with organizational policies and regulations • proactively raise red flags and challenges on issues within your region related to capacity shortage attrition upcoming local challenges etc you should apply if you have/are: • experience in managing collections for the region/state being hired for • strong understanding of the relevant region/state profile of customers within local districts good and challenging pin codes in terms of risk etc • knowledge of local agencies and has demonstrated skills of driving collection agencies • proficient in the local language • knowledge of code of conduct for collections and should be able to explain its importance • strong understanding of collections business should be familiar with metrics like resolution rates flow rates bounce rates ROR for recoveries NC/Skip ratio