Executive

• Providing 1st level support on client projects, including • Identification of parties to call/follow-up • Voice calls • Update notes in case management system • Creation of reports as per client’s specifications Common Function • Achieve individual productivity and quality goals • Participate in training initiatives to develop knowledge • Integrate procedural changes into daily routine • Support other team members in meeting service expectations • Adhere to Company policies and procedures A graduate from a reputed university (minimum). 6 to 12 months of experience, preferably in call center in a reputed BPO/LPO. Record Retrieval background preferred