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Senior Executive - Mechanised Tool Servicing Technologist

Asian Paints

Delhi

Full-time2–5 yrs

External Job Description

Posted today

Executive N - Cust. Serv. Technologist

Asian Paints

Delhi

Full-time

External Job Description

Posted today

EXECUTIVE N - WOOD FINISHES RELATIONSHIP (Chandigarh)

Asian Paints

Chandigarh

Full-time

External Job Description

Posted today

EXECUTIVE N

Asian Paints

Bengaluru, Karnataka

Full-time

External Job Description

Posted today

Executive I - Strategy & New Businesses

Asian Paints

Mumbai, Maharashtra

Full-time

External Job Description

Posted today

Executive N - Sales Administration

Asian Paints

Rajkot, Gujarat

Full-time

External Job Description

Posted today

Design & Sales Expert

Asian Paints

Chittorgarh, Rajasthan

Full-time

Roles, Responsibilities and Deliverables:

Posted today

Executive I - Project Sales

Asian Paints

Delhi

Full-time1–2 yrs

External Job Description

Posted today

Executive N

Asian Paints

Patna, Bihar

Full-time

External Job Description

Posted today

Executive N - Retail Sales

Asian Paints

Mohali, Punjab

Full-time1–2 yrs

External Job Description

Posted today

Executive N - Application Technologist

Asian Paints

Cuttack, Odis

Full-time

External Job Description

Posted today

Executive N - Customer Service Technologist

Asian Paints

Bengaluru, Karnataka

Full-time

External Job Description

Posted today

Executive N - Sales Commercial

Asian Paints

Gulbarga, Karnataka

Full-time

External Job Description

Posted today

Executive N

Asian Paints

Faridabad, Haryana

Full-time0–5 yrs

TSE - EXECUTIVE N - RETAIL SALES - FARIDABAD

Posted today

Executive I - Wood Finishes

Asian Paints

Jalandhar, Punjab

Full-time

External Job Description

Posted today

Senior Executive - Mechanised Tool Servicing Technologist

Asian Paints · Delhi

Full-time2–5 yrs

Posted today

Job description

External Job Description Job Purpose Divisional Service Coordinator to manage onsite engineers, handle spares inventory, and ensure smooth complaint resolution. The candidate will act as the central point of coordination between engineers and other stakeholders, ensuring efficient servicing and minimal downtime for mechanized tools. Business Responsibility Areas 1. Complaint Handling & Onsite Support Coordination • Act as the first point of contact for service engineers regarding customer complaints (Engineers will be reporting to him) • Coordinate with onsite engineers to ensure timely resolution of complaints. • Ensure adherence to service SLAs (Service Level Agreements) and response timelines. •Ensure Open complaints and NPS need to be under control for every region 2. Spare Parts Inventory & Management • Oversee the spares inventory for the assigned region. • Ensure timely availability, tracking, and replenishment of spare parts. • Work with vendors and supply chain teams to manage stock levels. •Coordinate with Servicing agency for maintaining optimum inventory at engineer level 3. Open and Manage Service centres to handle all the mech tools complaints. 4. Performance monitoring and documentation • Oversee engineers’ weekly performance and give regular feedback for improvement. • Provide training and arrange knowledge-sharing sessions to service engineers. • Maintain documentation of service reports, common failures, and solutions. 5. Cross-functional Coordination • Work closely with the OEM service team to escalate unresolved technical issues. • Coordinate with logistics and warehouse teams for smooth movement of spares. 6. Process Management • Ensure compliance with company policies, safety guidelines, and service standards. • Monitor KPIs (Key Performance Indicators) for service efficiency and suggest improvements. • Maintain and update MIS reports and dashboards for tracking performance. Qualifications • B.E. / B.Tech / Diploma in Mechanical, Electrical, or related field. Previous Experience • 2-5 years of experience in a service coordination, technical support, or after-sales role. • Strong understanding of mechanized tools, pneumatic systems, and servicing processes.