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Manager, Technical Services

MongoDB

Gurugram, Haryana

Full-time3–5+ yrs

Posted today

Staff Engineer

MongoDB

Gurugram, Haryana

Full-time8–5+ yrs

The database market is massive (IDC estimates it to be $121B+ by 2026!) and MongoDB is at the head of its disruption. At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

Posted today

Solutions Architect

MongoDB

Bengaluru, Karnataka

Full-time

MongoDB is seeking a Partner Solutions Architect to focus on our Large Deals exclusively on strategic, high-value pursuits with Global System Integrators (GSIs). This role will lead the technical strategy and execution of complex GSI-led bids, helping MongoDB and its GSI partners develop differentiated solutions and secure large, strategic opportunities.

Posted today

Enterprise Account Executive, Growth (State Ministries)

MongoDB

Bengaluru, Karnataka

Full-time10–5+ yrs

MongoDB is always developing and innovating — not only in our technology, but also in our sales go-to-market strategy. Our sales leadership is committed to building the best salesforce in technology. This means, inspiring and enabling success for everyone on the team. We not only equip you to be successful and close deals, but we want your feedback and input on how we can continue to “Think Big and Go Far.” As a crucial part of the Sales team at MongoDB, you will have access to a lucrative market and learn how to sell from some of the most successful sales leaders in the software industry.

Posted today

Senior Software Engineer

MongoDB

Bengaluru, Karnataka

Full-time5–5+ yrs

We are seeking a Senior Software Engineer to join our growing Bengaluru Products & Technology team to provide technical direction, direct architecture, and implement core parts of a new platform we are building to make it easier for customers to build AI applications using MongoDB.

Posted today

Cloud Operations Engineer

MongoDB

Bengaluru, Karnataka

Full-time

We are looking to speak to candidates who are based in Bengaluru for our hybrid working model.

Posted today

Senior Associate, HR Shared Services

MongoDB

Gurugram, Haryana

Full-time

The HR Shared Services Compensation operations senior associate combines analytical rigour with a service-orientated mindset. They will be comfortable working in the details of HR systems and cases while also understanding the broader impact of compensation data and decisions on employees, managers, payroll, reporting, and business operations.

Posted today

Senior Technical Program Manager

MongoDB

Gurugram, Haryana

Full-time

The HR Technology organization is looking for a seasoned Senior Technical Program Manager to help enable the efficient delivery of technology solutions to meet stakeholder needs. TPMs in the organization enable IT to accelerate business impact and strategically transform how we work with technology and AI.

Posted today

Software Engineer 3, AI Builder Experience

MongoDB

Gurugram, Haryana

Full-time3–5+ yrs

AI agents are transforming the way developers interact with software - and databases are no exception. We're seeking a Software Engineer to join our AI Interfaces team within AI Builder Experience (ABX), where you'll provide technical direction, shape architecture, and build the core products that make it seamless for developers and AI agents to work with MongoDB. Our team owns the surfaces through which humans and agents connect to MongoDB - including the MongoDB MCP Server, Agent Skills, our Intelligent Assistant Platform, and purpose-built agents. In short: if it's how an agent talks to MongoDB, we're building it.

Posted today

Software Engineer 3, AI Framework Integrations

MongoDB

Gurugram, Haryana

Full-time3–5+ yrs

AI frameworks like LangChain, LlamaIndex, and n8n are quickly becoming the default way developers build with AI — and MongoDB wants to be the data platform that shows up everywhere they build. As part of the AI Builders Experience (ABX) org, we're standing up a brand new engineering team in Gurugram to make that happen, and we're looking for Software Engineers to be among its founding members.

Posted today

Manager, Solutions Architecture

MongoDB

Gurugram, Haryana

Full-time3–5+ yrs

We are looking for an experienced and driven leader, with great energy, passion and initiative to manage a highly motivated Pre-Sales Solutions Architecture team.

Posted today

Manager Compliance

MongoDB

Gurugram, Haryana

Full-time8–10 yrs

MongoDB is looking for a Manager, International Compliance to own statutory, regulatory, and corporate compliance for MongoDB's entities outside the US. This role sits at the intersection of Controllership, Legal, and Tax, ensuring MongoDB operates in full compliance with local corporate, tax, labor, and exchange control regulations across its international footprint, while supporting the broader global controllership agenda. This is a strong fit for someone who thrives on owning a compliance function across multiple jurisdictions, has strong experience navigating varied regulatory frameworks, and can lead a small team while partnering closely with global Finance, Legal, and Tax stakeholders.

Posted today

Partner Development Manager

MongoDB

Gurugram, Haryana

Full-time

We are looking for a Partner Development Lead based in India to join our AWS Partner team and help our business grow with AWS. We are looking for a creative business development professional with extraordinary energy, passion to learn, and initiative to drive new business for the fastest-growing database in the world, MongoDB. The Partner Programs Lead role will own multiple GTM workstreams with one of MongoDB's strategic partners i.e. AWS, for the entire region. This individual will be accountable for developing a strategy to drive incremental pipeline, increase sales productivity, improve co-sell execution, and launch & drive new sales plays with AWS.

Posted today

Senior Technical Writer

MongoDB

Bengaluru, Karnataka

Full-time

The MongoDB Documentation team is a group of writers and engineers who develop and maintain the documentation for the MongoDB product family. Our goal is to help our readers, both humans and AI, successfully use MongoDB products by providing outstanding documentation. The MongoDB Documentation team is a part of the MongoDB Core Product organization and is tightly integrated with the engineering teams responsible for each product.

Posted today

Senior Software Engineer, AI Builder Experience (ABX)

MongoDB

Gurugram, Haryana

Full-time7–5+ yrs

AI agents are transforming the way developers interact with software - and databases are no exception. We're seeking a Senior Software Engineer to join our AI Interfaces team within AI Builder Experience (ABX), where you'll provide technical direction, shape architecture, and build the core products that make it seamless for developers and AI agents to work with MongoDB. Our team owns the surfaces through which humans and agents connect to MongoDB - including the MongoDB MCP Server, Agent Skills, our Intelligent Assistant Platform, and purpose-built agents. In short: if it's how an agent talks to MongoDB, we're building it.

Posted today

Manager, Technical Services

MongoDB · Gurugram, Haryana

Full-time3–5+ yrsIT / Software

Posted today

Job description

At MongoDB, we are transforming industries and empowering developers to build amazing applications that people use every day. We are a leading developer data platform, helping organizations build, scale, and operate modern applications. MongoDB Technical Services partners with customers to help them successfully run MongoDB in production. Our globally distributed organization provides 24x7x365 support through a follow-the-sun model, combining deep technical expertise with a strong commitment to customer outcomes. We are looking for a Manager, Technical Services to lead and grow a team in Gurugram. This leader will manage engineers supporting customers across MongoDB’s database, cloud, and emerging application-platform capabilities. The role is well suited to a people leader who can build a high-performing, inclusive team; lead complex customer situations; and partner effectively with Engineering, Product, and go-to-market teams. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. The role As a Manager, Technical Services, you will lead a team of highly skilled support engineers. You will create the conditions for excellent customer outcomes, develop technical and people leadership capability within the team, and help scale the support model for evolving customer workloads. Your team will support a broad range of technologies, including MongoDB database and cloud services, distributed applications, APIs, cloud infrastructure, observability, and modern AI-enabled application workflows. You will help establish durable operating practices for a fast-growing area while ensuring seamless collaboration with the wider global Technical Services organization. What you’ll do • Lead, coach, and develop a team of Technical Services Engineers, including regular 1:1s, clear goals, performance feedback, career development, and succession planning • Build an inclusive, accountable, and customer-focused team culture where engineers can do their best work • Own regional service delivery for your team, balancing customer experience, case health, quality, operational discipline, and team sustainability • Lead and coordinate high-impact customer escalations, ensuring timely communication, sound technical judgment, clear ownership, and effective follow-through • Partner with Engineering, Product, Security, Customer Success, Sales, and other Technical Services teams to resolve complex issues and bring customer feedback into product and process improvements • Work with global peers to maintain consistent follow-the-sun processes, effective handoffs, and high-quality support across regions • Help scale support for modern application workloads involving APIs, cloud services, distributed systems, containers, observability, data services, and AI-enabled application workflows, including agent orchestration, model and tool integrations, MCP, retrieval, memory, and production reliability considerations • Establish and improve team operating mechanisms, including incident management, case reviews, root-cause analysis, knowledge management, quality practices, and capacity planning • Identify recurring customer issues and drive improvements to self-service content, diagnostic tooling, runbooks, and support processes • Participate in hiring and onboarding, and build a strong local talent pipeline • Use operational metrics and customer feedback to identify trends, communicate performance, and prioritize improvements • Contribute to regional and global Technical Services initiatives that improve the customer experience, operational efficiency, and technical capability of the organization What you’ll bring Required • 3+ years of experience leading a technical support, customer engineering, site reliability, operations, or similar customer-facing technical team • Demonstrated success developing people, managing performance, hiring strong talent, and building inclusive, high-performing teams • Experience coordinating complex or high-severity customer escalations and working effectively with Engineering and Product organizations • Strong technical foundation in troubleshooting production systems, with the ability to guide structured investigations across application, infrastructure, network, identity, and data layers • Experience with one or more of cloud platforms, distributed systems, databases, containerized workloads, APIs, observability, or enterprise software • Foundational knowledge of AI-enabled applications and agentic workflows, with the ability to assess technical judgment in areas such as agents, model-provider integrations, tool calling, Model Context Protocol (MCP), retrieval and memory, orchestration, guardrails, and human-in-the-loop workflows • Strong customer advocacy and sound judgment under pressure, with the ability to set expectations and drive issues to resolution • Excellent written and verbal communication skills, with the ability to adapt communication for technical, business, and executive audiences • Experience translating organizational objectives into clear team priorities, measurable outcomes, and individual goals • A collaborative, pragmatic leadership style and the ability to operate effectively across global, cross-functional teams Preferred • Experience supporting MongoDB, MongoDB Atlas, or another database or distributed data platform • Experience with cloud-native technologies, such as AWS, Azure, or GCP; Docker; Kubernetes; networking; identity and access management; or CI/CD systems • Familiarity with logs, metrics, traces, alerting, incident response, and root-cause analysis • Experience supporting developer platforms, platform services, or AI-enabled applications • Experience using operational metrics, dashboards, or scorecards to improve support performance and customer outcomes Success in the role Within 30 days • Complete MongoDB onboarding and build rapport with the team and key partners • Develop a working understanding of the Technical Services operating model, customer support processes, and product portfolio • Establish a regular 1:1 cadence and begin assessing team strengths, development opportunities, and operational priorities Within 60 days • Build productive relationships with peer managers and stakeholders in Engineering, Product, Customer Success, Sales, and Escalation Management • Understand regional and global follow-the-sun workflows, escalation processes, and the team’s current performance measures • Begin contributing to regional escalations, case reviews, and team operating rhythms Within 90 days • Own the day-to-day leadership of the team, including development planning, performance management, and delivery oversight • Identify opportunities to improve team efficiency, knowledge sharing, customer experience, or technical readiness • Define a practical plan for scaling the team’s capability and operational maturity over the following 6–12 months About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req ID: 3273564966